A critical issue has surfaced in Microsoft Teams and Outlook on certain Windows devices, causing launch failures and crashes. This problem specifically affects ARM-based Windows PCs running Windows 11 24H2 or later, such as the Surface Laptop 7 and Surface Pro 11. Users who have installed updates released since August’s Patch Tuesday are most likely to be impacted.
The issue is not related to malware or a specific vulnerability, but rather appears to be an incompatibility issue with Microsoft’s Auto Super Resolution Package. This package enables AI-powered features for smoother gaming experiences on supported games. However, its latest update seems to have inadvertently caused problems for users of Teams and Outlook on ARM-based devices.
Microsoft has acknowledged the problem and is working on a permanent fix, which will be released in a future Windows update. In the meantime, affected customers can try updating the Auto Super Resolution Package to version 1.0.19.0 or later as a temporary workaround. This involves opening the Microsoft Store, navigating to Downloads > Check for updates, and installing the latest package.
It’s worth noting that this is not an isolated incident. Microsoft has been experiencing issues with its recent Windows updates, which have caused problems such as printing and PDF export failures in certain applications, system crashes triggered by peripherals with built-in RGB lighting, and alerts indicating that Microsoft Defender Antivirus has been turned off.
This highlights the importance of monitoring software updates and being prepared to address any potential issues that may arise. While it’s unlikely that this problem will result in widespread data breaches or cyber attacks, it does underscore the need for organizations and individuals to stay on top of their security and patch management practices.
If you’re using an ARM-based Windows device and experience issues with Teams or Outlook, try updating the Auto Super Resolution Package as a temporary fix. Keep an eye on Microsoft’s release notes and updates for a permanent solution. Additionally, consider implementing a robust testing and validation process to ensure that new software updates don’t introduce unexpected problems to your system.
Source: Bleeping Computer — 2026-09-03